Refund and Returns Policy

At Bonsall Bean Co, we strive to provide our customers with the freshest and highest quality coffee. However, we understand that issues may arise, and we are committed to ensuring your satisfaction. Please review our Refund and Returns Policy below.

1. Refund Policy

  • Eligibility: Due to the perishable nature of our coffee products, we do not accept returns. However, if there is an issue with your order, such as receiving the wrong product, damaged packaging, or if you are unsatisfied with the quality of the product, please contact us within 7 days of receiving your order to request a refund or replacement.
  • Refund Process: To initiate a refund request, please contact our customer service team at bonsallbeanco@gmail.com or call us at (480) 555-0103. Provide your order number and a detailed description of the issue. We may ask for photos of the product and packaging to better understand the situation.
  • Refund Method: Once your refund request is approved, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to be processed and appear in your account.

2. Replacement Policy

  • Eligibility for Replacement: If your coffee product arrives damaged, or if you receive the incorrect item, we will gladly send you a replacement at no additional cost. Please notify us within 7 days of receiving your order to arrange for a replacement.
  • Replacement Process: Contact us at bonsallbeanco@gmail.com or (480) 555-0103 to request a replacement. Provide your order number and details of the issue. We may request photos of the damaged or incorrect product. Once approved, we will ship the replacement to you as quickly as possible.

3. Non-Refundable Items

  • Gift Cards: All gift card purchases are final and non-refundable.
  • Sale Items: Products purchased during a sale or promotion may be eligible for a refund or replacement at the sale price, subject to the conditions mentioned above.

4. Shipping Costs

  • Refunds: If a refund is issued due to an error on our part (e.g., wrong product sent, damaged item), we will also refund the original shipping costs. However, if the refund is issued for other reasons, shipping costs are non-refundable.
  • Replacements: We will cover the shipping costs for any replacements sent due to damage, defects, or incorrect items.

5. How to Contact Us

  • If you have any questions or need assistance with a refund or replacement, please reach out to our customer service team:

We are committed to providing excellent customer service and ensuring that you are satisfied with your purchase. Thank you for choosing Bonsall Bean Co for your coffee needs!